• Submit a Registration Certificate (RC), and KYC documents according to your vehicle category.
• For Individuals:
   > ID proof and Address proof from the list mentioned:
   > Driving License, PAN Card (mandatory), valid Passport (photo page and address page), Voter ID Card, Aadhar Card (with address).


• For Corporates:
   > Public Ltd/Private Ltd/Partnership Proprietorship.
   > Certificate of Incorporation/Partnership Deed/Registration certificate of the firm/PAN Card of Proprietor.
   > PAN Card (mandatory) of the corporate address proof of the Proprietor.
   > Photo ID of signing authority under Shop Act or other firm proof.
   > List of Directors with names and addresses of partners.


• Fill the application form and submit.
• Ensure all required documents are in the name of the vehicle owner.
• If the car owner is not present at the time of application filing, the driver will need to submit his photo ID proof.

You can either contact your HDFC Bank Relationship Manager or call our customer care@ 1800 120 1243

You can buy an HDFC Bank NETC FASTag even if you don’t have any savings/current account by
visiting https://apply.hdfcbank.com/digital/fastag?mc_id=website_microsite_fastag&_ga

No, you will need to buy separate FASTags for every vehicle you own

You can get additional FASTag for different Vehicle number just by applying online. Please visit the
link https://apply.hdfcbank.com/digital/fastag?mc_id=website_microsite_fastag&_ga
Or
You can check with your nearest HDFC Bank branch for availing Over the Counter (OTC) FASTag facility

Note: You cannot get 2 FASTag for same vehicle number, only one FASTag is issued per vehicle.

Once you receive the FASTag fitted to your vehicle and linked with your wallet ID, the FASTag is already activated.

To update Vehicle Number, visit the respective dealership or call on customer care @ 1800-120-1243 and share the RC Copy image

Only one login credential will be issued to each corporate customer.

“JUST A MISSED CALL AWAY “– To check your wallet balance, you can give a missed call on 720- 805-3999 from registered mobile number.

I. Via NETC FASTag Website :
Visit portal (https://fastag.hdfcbank.com/customerportal/login?) > Quick Recharge tab > Enter VRN, Mobile no.
and amount > Enter OTP and make payment

Note: Your FASTag wallet login credentials for online portal cannot be used to recharge FASTag for others.

or

Visit portal (https://fastag.hdfcbank.com/customerportal/login?) > Recharge icon > Select Record (Wallet ID) >
Enter amount & proceed


II. Via PayZapp
Login > Recharge / BillPay > Utility / BillPay > FASTag > HDFC Bank FASTag > Enter details & Recharge


III. Via UPI Application (Google Pay, Amazon Pay, Phone Pe or any ‘UPI’ Applications)
Open any UPI application > Select FASTag Recharge > HDFC Bank FASTag > Enter Vehicle No & Recharge

OR

Open any UPI application > Click on Pay by UPI ID and enter the VPA > Enter the pre-defined VPA for HDFC Bank
NETC FASTag Recharge (E.g: netc.MH12AB1234@hdfcbank)


IV. Via HDFC Bank MobileBanking
Login > Pay > Add Biller > FASTag > Add Details > Pay from > Recharge


V. Via HDFC Bank NetBanking
Login > BillPay & Recharge > Pay > FASTag > Add Details > Enter amount & Recharge

Yes, you can recharge someone else’s HDFC FASTag. Please click on the following link
https://v1.hdfcbank.com/htdocs/common/fastag/reloadfastag.html for recharge options.

Note: Your FASTag wallet login credentials for online portal cannot be used to recharge FASTag for others.

FASTag issued for more than one vehicle under same Wallet Id are all linked to one wallet. You do not need to recharge each TAG individually. Always maintain sufficient balance in your wallet which can be utilized for all vehicle tags.

i) Full KYC Wallet: At any given point of time, this type of FASTag wallet cannot have more than Rs.2,00,000 in their wallet. There is no monthly reload cap in this account.
ii) Min/Limited KYC Wallet: At any given point of time, this type of FASTag wallet cannot have more than Rs.10,000/- in their wallet. The monthly reload limit is also capped to Rs.10,000/-

Please click on the following link https://v1.hdfcbank.com/htdocs/common/fastag/feescharges.html for Fees and Charges

Yes, replacement fees is Rs. 100 + convenience charges applicable. Please click on the following link
https://pay.1paypg.in/onepayVAS/1PayFastagPayment.jsp for replacement request.

Note:
1) Ensure threshold limit (minimum balance) in wallet before placing the request. Please click on the following
link https://v1.hdfcbank.com/htdocs/common/fastag/feescharges.html for knowing the threshold
limit/minimum balance requirement for Vehicle types
2) In case of change of address, please get your registered address updated before placing replacement
request. Please call toll free number @1800 120 1243 for how to update address

Below convenience fee will be applicable for online recharge of FASTag wallet basis the mode of payment.

You can report an incorrect deduction by calling our customer care @ 1800 120 1243. We will review your request
and if found correct, we will refund the incorrect deduction.

Please note:

You will receive SMS & Email alerts on your registered mobile number and email address every time there is a deduction from your FASTag account/ wallet.

For closure requests as mentioned below, please call the customer care toll free number @1800 120 1243 from your
registered mobile number.
You will receive a verification code on your registered mobile number, kindly share the code with the customer care
executive for confirmation of the closure request.

FASTag closure - Your FASTag will be closed within 3 working days from the day of raising the request at the call center.

Balance refund/transfer on wallet closure- Your wallet will be closed within 3 working days from the day of raising
the closure request at the call center. For HDFC bank customers - refund will be credited in their HDFC Bank account
within 7-10 working days. For Non-HDFC bank customers – Demand Draft will be issued and sent to their registered
address mentioned in the FASTag portal within 7-10 working days.

Your FASTag may be blacklisted due the following reasons
- Wallet balance is below threshold limit (minimum balance).
- Wallet balance is gone in to negative balance. For Recharging wallet click https://v1.hdfcbank.com/htdocs/common/fastag/reloadfastag.html
- On the request of Government authorities.
  Please maintain threshold limit (minimum balance) in wallet at all times. Click on
  https://v1.hdfcbank.com/htdocs/common/fastag/feescharges.html for knowing the threshold limit (minimum    
balance) requirement for Vehicle types. For more details, please call on 1800 120 1243
- Once wallet is recharged, please call the call centre for activating the blacklisted FASTag.

Please call our customer care @ 1800 120 1243 or connect with your Relationship manager for cashback issue.

FASTag issued for your different vehicle number are mapped to one wallet ID. Therefore, the balance for your FASTag
is always available in your wallet.

Below could be few reasons for the issue:
- Balance in wallet is below the threshold limit. To know your threshold limit, click
https://v1.hdfcbank.com/htdocs/common/fastag/feescharges.html
- FASTag is blacklisted
- FASTag/RFID TAG is not being detected by the toll plaza equipment

Please call our customer care @ 1800 120 1243 for the issue.

No, wallet to wallet transfer is not permitted between two FASTag accounts/wallets.

Yes, you can use your login credentials to log on to FASTag portal and check statement of account.
    - For retail customers, click here https://fastag.hdfcbank.com/RetailRoadUserLogin/Index to login
    - For corporate customers, click here https://fastag.hdfcbank.com/CorporateUserLogin/Index to login

No, there is no interest given on any balance/security deposit in the wallet.

The security deposit you pay will be applicable for each tag and won’t be a part of your wallet balance.

You can only do a recharge electronically to increase the wallet balance.

Vehicles are categorized based on the size and load they carry, damage done to the road, and on the type of use (commercial/personal) of a vehicle. The FASTag rates are decided based on this categorization.

In India, tolling is generally under the open system, whereby fee payable is a fixed amount based on the length of road, which is normally 60 kms. Hence, even if a stretch is of lesser length, user fee of the actual length itself is collected.

The user fee on every plaza is based on various factors -stretch length under that plaza, structures (bridge, tunnel, bypass) and width of the highways, applicable fee rules and provisions of the concessions agreement. Based on these factors, every toll plaza’s user fee is decided accordingly.

You will need to submit your documents to the concessionaire validating your residence within 10km of a particular plaza. Once it is verified, you may avail the concession on the NETC FASTag assigned to your vehicle.

Concession to local/frequent users are extended as welfare measures. There may be variation in the concessions available as these are provided at different times under different fee rules and based on the provisions of the concession agreement.

A statement can be generated for a wallet regardless of the number of tags under a wallet.

There is no need to register each FASTag separately. Any TAG issued and activated is linked to your wallet and will reflect under your login ID.

FASTag can be used on all National and State toll plazas where NETC has been implemented. FASTag can also be
used locally in Mumbai. To check the list of Plazas, https://v.hdfcbank.com/content/dam/hdfc-aem-microsites/htdocs/common/pdf/Plaza-List-as-of-Dec-2022.pdf

Yes, you will have to use the lanes demarcated for FASTag.

In all probability you may not have to submit the KYC documents, however it is best to check with your Relationship Manager for confirmation.

In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza.