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FASTag is a device affixed on the windscreen of the vehicle. This will have Radio Frequency Identification (RFID) technology and a prepaid account linked to it. FASTag will help in making toll payments by driving through the toll plaza without stopping for cash transactions.
The tag has a validity of 5 years and after purchasing, you need to recharge or top up the tag as per your requirement.
FASTag can be availed at any of the Hdfc Bank’s Point of Sale (POS) locations at Toll Plazas. You will have to carry required documents for it.
All National Highway Plazas. The list can be found on our ETC home page under toll plaza list.
FASTag users will always get a separate lane at toll plazas which will be only used by FASTag affixed vehicles.
Each toll plaza has separate monthly passes specific to the toll plaza.
One can recharge FASTag account at the Point of Sale (POS) locations using cash or one can recharge online through NEFT/RTGS or Net Banking.
For recharge through Net Banking, please follow below steps:Please log in to the customer portal and register yourself to generate your user id and password. Please enter the required information in the prompts and the system will send an SMS with your log in details to your registered mobile number.
You need to submit the following documents along with the application for FASTag:
Our representative will provide you an application form, which you need fill and submit. All required documents for FASTag should be in the name of the owner of the vehicle. If the vehicle owner is not present at the time of application, driver will need to submit his photo ID proof. A valid driving license would be sufficient for Address & ID proof.
FASTag has a onetime Fee of Rs. 200 + service tax. The refundable security deposit depends on the vehicle type.
Charges applicable on Axis FASTag:
| Particulars | Amount (Rs.) |
|---|---|
| Tag joining fee* | 200 |
| Vehicle Class | Description | Tag Deposit (Rs.) | Threshold Amount (Rs.) |
|---|---|---|---|
| 1 | Two wheeler | 100.00 | 100.00 |
| 2 | Three - Wheeler Passenger | 350.00 | 150.00 |
| 3 | Three - wheeler Freight | 350.00 | 150.00 |
| 4 | Car/Jeep/Van | 200.00 | 100.00 |
| 5 | Light Commercial vehicle 2-axle | 300.00 | 140.00 |
| 6 | Light Commercial vehicle 3-axle | 300.00 | 140.00 |
| 7 | Bus 2-axle | 400.00 | 300.00 |
| 8 | Bus 3-axle | 400.00 | 300.00 |
| 9 | Mini-Bus | 400.00 | 300.00 |
| 10 | Truck 2 - axle | 400.00 | 300.00 |
| 11 | Truck 3 - axle | 500.00 | 300.00 |
| 12 | Truck 4 - axle | 500.00 | 300.00 |
| 13 | Truck 5 - axle | 500.00 | 300.00 |
| 14 | Truck 6 - axle | 500.00 | 300.00 |
| 15 | Truck Multi axle ( 7 and above) | 500.00 | 300.00 |
| 16 | Earth Moving Machinery | 500.00 | 300.00 |
| 17 | Heavy Construction machinery | 500.00 | 300.00 |
| 18 | Tractor | 500.00 | 300.00 |
| 19 | Tractor with trailer | 500.00 | 300.00 |
| 20 | Tata Ace and Similar mini Light Commercial Vehicle | 200.00 | 100.00 |
You can avail a cashback of 10%, 7% and 5% on all Toll payments using FASTag in FY 2016-17, 2017-18 and 2018-19 respectively.
In case ETC equipment is not working and your FASTag account is having sufficient balance, please pay the toll fee in cash at the plaza. You can call on our dedicated Call center Number 1800-120-1243 who will take your query and try to resolve it ASAP.Alternatively, Customer can be advised to Login into the portal and raise the request there.
Yes the minimum recharge amount is Rs. 100/-
One FASTag can only be used for one vehicle.
Your FASTag will be blocked if it is lost. For this you need to call and report this to our customer care number. A new FASTag account will be created. The remaining balance in the old account will be transferred to this new account.
For every deduction from your FASTag account you will receive an SMS alert in your registered phone number. You can report any incorrect deduction from your account by calling our customer care number.
An incorrect deduction can be reported by calling us at our call center. Our staff will handle the request and will revert the incorrect deduction to your FASTag account.
You can call our Call Center to block the Tag. Call center will do the same after verifying and confirming the details of Customer.
You can take the FASTag and submit the proof of your stay within the 10 kms of your tollplaza. Once verified you will get the concessions.
Due to the differed load carrying capacity and harmdone to the road the rates differ.
Due to different rules over a period of time the rates might be different. Sometimes the concession are made for welfare of frequent or local users.
For projects above 60 kilometers a fixed fee is collected and for a road of lesser length the fees are based on the actual length of the road.
The distance between two adjacent toll plazas should be 60 km as per 2008 rules.
The charges are based on the road width and length and the infrastructure like bridges, tunnels, etc. built along that road the provisions of the concessions agreement also affect the toll charges.
NHAI has rolled out program for Electronic Toll Collection on Toll Plazas on National Highways to be called FASTag.
FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas. FASTag has a validity of 5 years and after purchasing it, you only need to recharge/ top up the FASTag as per your requirement.
FASTag offers near non-stop movement of vehicles through toll plazas and the convenience of cashless payment of toll fee with nation-wide interoperable Electronic Toll Collection Services.
| Environmental Benefit | Social Benefit | Economic Benefit |
|---|---|---|
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|
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Customer can avail a cashback of 10% on all Toll payments using FASTag in FY 2016-17. The cashback amount for a particular month will be credited back to your FASTag account on monthly basis.
Adopting FASTag is voluntary at this stage of the program. However, it may be made mandatory in future at some locations. FASTag is applicable for all categories, kinds, makes and types of vehicles.
Indian Highways Management Company Limited (IHMCL) (a company incorporated by National Highways Authority of India) and National Payment Corporation of India (NPCI) are implementing this program with help from Toll Plaza Concessionaires, FASTag Issuer Agencies and Toll Transaction Acquirer (select banks).
FASTag is presently operational at 350+ toll plazas across National Highways. More toll plazas will be brought under the FASTag program in the future. You can check the list of Active Toll Plazas with ETC programme at - CLICK HERE FOR ACTIVE TOLL PLAZAS
Please check details on 'Tag Issuance Fees and Charges' section.
To purchase a Fastag, please visit our website
Individual
ID proof and Address proof from the list mentioned, and 1 passport size photograph
| Driving License | PAN Card | Passport | Voter ID Card | Aadhar Card (With address) |
For instance, valid driving license would be sufficient for Address & ID proof.
Note:The customer will receive an SMS with requisite details on his registered mobile number.
The FASTag will work only in the lanes demarcated for FASTag.
Monthly pass for a toll plaza will be issued at that particular toll plaza. If you are registered tag holder, you need
to visit the toll plaza and request for the particular pass scheme. You need to pay for the selected pass scheme by cash or
card to the operator. Once the payment is approved, the operator will activate the affixed tag for the pass scheme.
Note: There is no need to purchase any other RFID tag to avail a monthly pass scheme at any toll plaza.
The FASTag already purchased by you will be configured for the pass at the toll plaza.
Paytm ETC Wallet will electronically deduct the applicable toll fee from the customer’s account linked to the FASTag. This deduction will be done post the toll transaction. The customer needs to adequately fund the account which is linked to FASTag. This recharge process may be termed as top-up.
You can recharge your Fastag Account by simply adding money to your Fastag Wallet associated with the respective fastag account. Money can be added to the wallet via Credit Card/ Debit Card/ NEFT/Net Banking. FASTag account can have a maximum of ₹ 1, 00,000.00 (Rupees One Lac only) at any point of time.
Note: Please recharge your account / wallet atleast 30 minutes before visiting any toll plaza location.
No, there is no minimum recharge. However, if wallet balance is less then threshold balance then the customer will not be able to cross the respective toll plaza.
You will need to take two separate FASTags for the two vehicles.
No, FASTag is issued per vehicle and is not transferrable.
You will need to call our toll free customer care number and close your FASTag linked with your vehicle. You can then opt for a new Fastag to be issued to you for your vehicle containing the balance amount that was present at the time of closing the lost FASTag.
Customer will receive an SMS alert on your registered phone number each time an amount is deducted from your FASTag account. Fee payable on each toll plaza may be seen on www.nhtis.org in addition to information already displayed at concerned toll plazas.
Customer can report an incorrect deduction by calling us at 18001026480 and choosing option key 2 at IVR. We will review your request and take necessary action.
If you are facing same issue at multiple toll plazas, please raise a request regarding the same by calling us at our 24x7 toll free customer care Helpline number 18001026480 and selecting option 2.
Yes, you can, if you need to access and use FASTag lane and to avail cash back.
FASTag will work on all enabled toll plazas.
No, one vehicle can have only one FASTag . In case multiple FASTags are found to be associated with a single vehicle, the respective customer would be held responsible for any kind of operational issues caused due to this.
In case of car being sold or transferred, kindly contact our 24x7 toll free customer helpdesk 18001026480 and pressing option 2, and ask for closure of tag as FASTag is not transferrable.
The vehicle owner/ user can send email at fastag.sales@paytm.com or can also reach us at 24x7 toll free customer helpdesk 18001026480 and choose option 2.
It is planned to extend usage of FASTag to toll plazas at State highways for tolling, parking lots for parking charge and various other payments at wayside amenities.
Kindly contact our 24x7 toll free customer helpdesk and get a case created timely resolution of the same. Paytm Payments bank will review and resolve your query.
Yes, a particular minimum amount is necessary in every Tag depending on its vehicle class or product subscribed. If the Tag has amount lesser than the threshold / minimum balance, it will not work and will be marked in the “Low Balance Tag” category.
Yes, Tag recharge is absolutely safe. Transaction will be done through a secure Electronic Payment gateway.
Same tag can’t be used as it cannot be removed from the vehicle without damaging it. You will need to purchase a new tag for your new vehicle.
The vehicle owner/ user can send email at fastag.sales@paytm.com or can also reach us at 24x7 toll free customer helpdesk 18001026480 and choose option 2.
The vehicle owner/ user can send email at fastag.sales@paytm.com or can also reach us at 24x7 toll free customer helpdesk 18001026480 and choose option 2.
Yes, one time replacement fees of ₹ 200 is applicable for every Tag replacement unless the tag was reviewed and found to have been faulty from day one of its issuance.
Please contact our 24x7 customer helpline to report any issue with your tag.
A detailed list of transactions for the associated Tags/ vehicle would be made available on our mobile application.
Currently there is no account closing fee applicable.
One time Security amount deposited during the time of Fastag issuance along with any balance present in the respective Fastag wallet will be refunded at time of tag/account closure subject to review and clearance of any outstanding transactions for that particular FASTag.
You can simply reach NHAI Helpdesk number – 1033 to register complaint or the incident may be reported to
IHMCL
via the email id: etc.nodal@ihmcl.com.
Active FASTag Paytm users can also lodge a complaint on our helpdesk number – 18001026480 and choose option 2.